Refund Policy

01Overview

Ukki charges a platform fee of 1% of the agreed vehicle price from the buyer and 1% from the seller, only on a successful deal; door-to-door delivery is the only separately charged service. Because these charges serve different purposes, they have different refund rules, set out below. Nothing in this policy limits any non-waivable rights you have under applicable consumer law.

02Held deal payments

The buyer’s payment held by Ukki is the buyer’s money until it is released to the seller. If a deal is cancelled before release — for example, the vehicle fails inspection, the seller withdraws, or both parties agree to call it off — the held amount is returned to the buyer in full. Once funds are released to the seller on completion of the agreed milestones, the sale is final and the amount is no longer refundable through Ukki; any post-sale issue is between the buyer and seller (we will help where we reasonably can).

03Delivery (logistics) charge

The delivery charge pays our logistics partners to move the vehicle door to door. It is fully refundable if the delivery has not been performed — for example, if you cancel before the vehicle is picked up. Once the vehicle has been picked up for delivery, the charge is non-refundable.

04Platform fee (1% buyer + 1% seller)

The platform fee — 1% of the agreed vehicle price from the buyer and 1% from the seller — is earned by Ukki only when a deal completes successfully. If a deal is cancelled before the payment is released, the buyer’s deposit is refunded in full, including the platform fee. The seller-side fee is only ever deducted from the settlement proceeds, so nothing is collected from the seller on a cancelled deal. There are no subscriptions or listing charges to refund.

05Non-refundable items

The following are generally not refundable:

• Services that have been substantially performed
• Statutory charges, government fees and taxes paid to third parties on your behalf (for example, RTO fees) once incurred
• Losses caused by inaccurate information you provided

06How to request a refund

To request a refund, contact us at support@ukki.in or through the contact page with your deal reference (for example, #UK-0000), the charge in question and the reason. Our team will review and respond, and may ask for supporting details.

07Timelines & method

Approved refunds are issued to the original payment method. Once approved, refunds are typically initiated within 3–5 business days; the time for the amount to reflect in your account depends on your bank or payment provider and is usually a further 5–7 business days.

08Failed or duplicate payments

If you were charged due to a failed or duplicate transaction, the amount is reversed automatically in most cases. If it does not reflect within 7 business days, contact us and we will trace and resolve it with our payment partner.